Home Bank Line

Springfield State Bank’s “Home Bank Line” Telephone Banking (859) 336-2758 gives you the capabilities of banking any time of day and from any phone – providing you with telephone access to your account information, while allowing you to perform transactions or inquiries from work, home, or on the road. An easy-to-use menu system will walk you through every step of your phone call. Don’t worry about making a mistake. Just listen carefully and press the numbers or speak your command when instructed. If you get confused, predefined keys allow you to return to the main menu.

A carefully designed security system allows only YOU to access your account information. You will be able to access the same accounts as if you were across the counter from one of our personal bankers. Please remember to keep your Personal Identification Number (PIN) confidential by not allowing others to use it. Each customer can access their own accounts by using their individual User IDs and PINs.

Using Home Bank Line, you can access:

Deposit Account Services

  • Current deposit account balances

    • Interest Payment Information

    • Activity Summary since your last statement

  • Transaction Information

    • Search by check number or amount

    • List of transactions

Loan Account Services

  • Current Loan Balances

    • Interest Payment Information

    • Activity Summary since your last statement

  • Make a Loan Payment

How to Use Home Bank Line

Just dial (859) 336-ASKUS (2758)

  • Your Security Code: During the first access to your account, your Security Code will be the last four digits of the Social Security number that is primary on your account. Be sure to change the security code to a private number after your first access.

  • All options can be input via touch-tone or voice commands

  • Pressing the * key will allow you to re-enter digits when entering numbers, OR say “stop.”

  • Pressing # returns you to the main menu OR from the main menu, plays the closing message, and ends the call.

Main Menu

  • For Account Information, press or say “1”

  • For Funds Transfer, press or say “2”

  • For Bank Information, press or say “3” For More Options, press or say “4”

  • To go back or cancel at any point during your call, press the * key

Account Information Menu

  1. Checking

  2. Savings

  3. CD’s

  4. IRA’s

  5. Loans

  6. * Go back or cancel

At this point, you will be prompted for your account number and Security Code. After your balance information is given, you will have the following options for the account type you selected:

Checking & Savings Menu

  1. Withdrawal Information

  2. Deposit Information

  3. Funds Transfer (Loan payments are applied as interest due first, then principal.)

  4. Find a Transaction

    1. Search for a check by check number

    2. Search for a withdrawal by amount

    3. Search for a deposit by amount

    4. Cancel and return to previous menu

  5. More Options:

    1. Fax

    2. Balance

    3. Interest

    4. Change PIN

    5. Go Back/CancelChecking & Savings Menu

      1. Withdrawal Information

      2. Deposit Information

      3. Funds Transfer (Loan payments are applied as interest due first, then principal.)

      4. Find a Transaction

        1. Search for a check by check number

        2. Search for a withdrawal by amount

        3. Search for a deposit by amount

        4. Cancel and return to previous menu

      5. More Options:

        1. Fax

        2. Balance

        3. Interest

        4. Change PIN

        5. Go Back/Cancel

Loan Menu

  1. Advances

  2. Payment

  3. Find transactions

  4. More Options:

    1. Fax

    2. Balance

    3. Interest

    4. Change PIN

    5. Go back or cancel

Helpful Tips

OOPS! If you incorrectly enter your security code three times, your account will be locked for security reasons. Please call us if this occurs to regain phone access to your account information.